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MGS 645 Quality Assurance and Total Quality Management

Course Description: Focuses on the design and management of quality for manufacturing, service and public sectors to achieve global competitiveness. Emphasizes new techniques for managing quality. Topics include statistical quality control, total quality management, concurrent engineering, Taguchi designs, bench marking, ISO 9000, quality function deployment, quality philosophies of Deming, Juran, Crosby, Taguchi, Ishikawa and others, environmental quality, reliability, availability and maintainability, Malcolm Baldrige Quality Award and Deming Prize.


0 - 3 credits


BUS 502 Min Grade B