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MGT 306 Service Management

Course Description: This course explores the history and evolution of the service economy and the theories and strategies for development of quality services. The focus will be on benchmarks of service management and the provider/client relationship. Topics will include operations, marketing, strategy, information technology and organizational issues in services. Emphasis will be on service management in the hospitality and tourism industry.

Course Rotation: Spring;NY


3 credits


MGT 250 Minimum Grade of D