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MGT 354 Quality Assurance and Total Quality Management

Course Description: This course focuses on the design and management of quality for manufacturing, service, and public sectors to achieve global competitiveness. Emphasis is placed on new techniques for managing quality. Topics include statistical quality control, total quality management, concurrent engineering, Taguchi designs, benchmarking, ISO 9000, quality function deployment, quality philosophies of Deming, Juran, Crosby, Taguchi, Ishikawa and others, environmental quality, reliability, availability, and maintainability, Malcolm Baldrige Quality Award and Deming Prize.

Course Rotation: NYC: Offered every three semesters: Spring '07, Fall '08 Spring '10 PLV: TBA.


3 credits


MGT 250 Minimum Grade of D and MAT 117 Minimum Grade of D